Water and Wastewater

The complex was designed and implemented by thoroughly assessing the needs and needs of the Water and Wastewater Subscriber Service Unit using the latest technologies in the world, the largest and most powerful water and wastewater service system.

The design of this solution, titled "Wave," provides all the required services and services, including 22 standard and after-sales services of the Water and Wastewater Engineering Company:

Web and Smart Subscriber Service and Revenue System (Wave)

Powerful and dynamic workflow engine;

Standard and after-sales service;

Management and Business Intelligence (BI) reports for middle managers and senior executives;

Offshore Comprehensive Customer Service (Internet Beach)

Online Billing Services;

Contractor management (readings, receivables, etc.);

Complete financial reports;

Dynamic dashboard (graph, chart, graph, etc.) ؛

Intelligent and automated system for checking the accuracy of the Reading Evaluator;

Online reading with Android software (Rain);

Warning, disconnection and receipt of claims with Android software;

Offshore Services Android Software (Sea)

Electricity

In power distribution companies, there are many processes and steps to bring energy to the joint venture. These include the sale of electricity shares, after-sales services and sales, and billing and collection of funds. Each of these steps has more detailed steps to deal with Observe existing guidelines and standards. Comprehensive customer service system software is responsible for mechanizing all these steps. Benefiting from a comprehensive customer service system in a distribution company has the following benefits:

Speed up the process of serving customers

Organizing information flow in distribution company

Creating a comprehensive database of subscribers

Ability to produce various statistical reports

Ability to inform subscribers online

Energy billing in due time

Registering system components

With this software all requests and steps of the work including all service and after sales processes are logged in the system and these requests can be tracked and reported by users at any time.

gas

Gas Company Customer Service and Billing Calculation System:

Support and maintenance process with the aim of stabilizing and sustaining the service

Intelligent monitoring and monitoring system

Smart readout (industrial and home)

Changing Offline Billing System Approach and Two Months to Intermediate Billing and Billing System

Possibility of creating a new service and financial season with the name of the interim period

Debt Consumer Debt Prevention (CM)

Zero user error and operator readout

Income Leakage Prevention (RA)

Prevent User Fraud (FM)

Possibility of managing the consumption by the subscriber

Reduced disconnection leads to unsatisfied customers

Creating shared data usage path analysis and data mining (BI Dashboard)

Monitoring usage rate and creating a group and classifying customers in the province

Ability to identify and discover consumption risk points in the province

Telecommunications

The core business expertise of the telecom industry has evolved, and this focus of activity, coupled with the ongoing R&D process of adhering to and applying international standards such as eTOM and TM Forum, has led to important and effective product creation and solutions. National titled MCBS It is now known that Iran Telecommunication Company, as the largest landline telephone operator in the country, has 30.000.000 subscribers in the fixed and data telephony sector.

In this regard, with its unique design and implementation, it has one of the most effective and most important online billing systems in the field of Telecom in terms of financial, technical, and up-to-date subscribers.

Security and other departments of the Ministry of Communications and Information Technology, the Radio and Telecommunications Regulatory Authority and internal operators are among the company's internal beneficiaries.

Here are some of the achievements in this area:

Centralized and integrated Billing project of Iran Telecommunication Company with 30.000.000 subscribers for the whole country

System 2000 and 1818 on IVR platform for 31 provinces covering more than 50% of receivables

Providing services in urban and rural counters of the country

Provide Income Guarantee (RA) and fraud detection (FM) solutions and value added services

Data refinement and operation systems in the form of strategic management

New Big Data Tools with Analytics (BI) Process